Refund policy

Last updated: 24 October 2026

This policy applies to orders placed with Elanstoresandmore (Elan Stores and More), 24 Heathergrove Fold, Dalton, Huddersfield HD5 9NQ, United Kingdom. Email: info@elanstoresandmore.com | Phone: 07902856556.

30-DAY RETURNS

You have 30 days from the date you receive your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase (such as your order number).

FREE RETURN SHIPPING

Return shipping is free. Once your return is approved, we will email you a prepaid return label and instructions. We do not charge a restocking fee.

HOW TO START A RETURN

Email info@elanstoresandmore.com with your order number, the item(s) you want to return and the reason for the return. Please contact us before sending anything back so we can provide your free return label. Returns are sent to: Elanstoresandmore, 24 Heathergrove Fold, Dalton, Huddersfield HD5 9NQ, United Kingdom.

YOUR LEGAL RIGHT TO CANCEL (UK)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive your goods, including items bought on sale. You then have a further 14 days to send the goods back. Our 30-day return window is in addition to, and does not reduce, these legal rights. When you cancel, we refund the price of the goods and the cost of standard delivery.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please check your order on arrival and contact us as soon as possible if an item is faulty, damaged or not what you ordered. Your rights under the Consumer Rights Act 2015 are not affected, including the right to reject faulty goods within 30 days for a full refund. We cover the cost of returning faulty or incorrect items.

ITEMS THAT CANNOT BE RETURNED

For health and hygiene reasons, sealed personal care items (for example skincare sets, fragrances, baby grooming kits and disposable hygiene products) cannot be returned once the seal or protective packaging has been opened after delivery, unless the item is faulty. Gift cards cannot be returned.

REFUNDS

We will email you once we have received and inspected your return to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 14 days of us receiving the item back. Your bank or card provider may take a few extra days to show the refund on your account.

EXCHANGES

The quickest way to get a different item is to return the original item and place a new order.

QUESTIONS

Refund policy

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